Return & Refunds
We want you to have a positive experience with Lean Life Medicine, and we stand behind the effectiveness of our programs and services. If you find that you need to initiate a return or request a refund, please review the following guidelines:
1. Refund Eligibility:
- Refunds are eligible within [X] days from the date of purchase. After this period, we regret that we cannot offer a refund.
- To be eligible for a refund, your request must be accompanied by proof of purchase.
2. Program-Specific Policies:
- Each program or service may have specific refund policies. Please refer to the terms and conditions provided at the time of purchase or contact our customer support for program-specific details.
3. Cancelation of Subscription Services:
- If you are subscribed to any recurring services, such as monthly consultations, you can cancel your subscription at any time. Refunds for subscription services are typically prorated based on the unused portion of the subscription.
4. Refund Process:
- To request a refund, please contact our customer support team at [contact email or phone number]. Provide your order details and a brief explanation of the reason for the refund request.
- Our team will review your request and respond within a reasonable timeframe, typically within [X] business days.
5. Non-Refundable Items:
- Certain items or services may be non-refundable. These include digital downloads, personalized plans, or services that have already been provided.
6. Shipping Costs:
- If applicable, shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
7. Process for Returns:
- In the case of physical products, please return the item in its original packaging, along with a copy of your proof of purchase.
- After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
8. Gift Cards:
- Gift cards are non-refundable.
9. Unforeseen Circumstances:
- In exceptional cases, such as technical errors or other unforeseen circumstances, Lean Life Medicine reserves the right to evaluate refund requests on a case-by-case basis.
10. Contact Us:
- If you have any questions about our return and refund policies, or if you need assistance with the process, please reach out to our customer support team at [contact email or phone number].
We appreciate your understanding and cooperation. Lean Life Medicine is committed to providing exceptional service, and we strive to address any concerns you may have promptly and fairly.